Reedy Creek and GapOnly™ FAQs

When your pet is sick or injured, you should only need to worry about their health instead of the financials and affording the cost of treatment.

Innovating the pet insurance claims experience, GapOnly™ can review and calculate your claim before leaving the clinic.

That means you’ll only need to pay the gap (the difference between our invoice and the pet insurance claim benefit under your policy) and go.


What is GapOnly™?

GapOnly™ works with vets and pet insurance providers to deliver a more straightforward pet insurance claim process. GapOnly™ enables same-day claims processing in-clinic (within a matter of minutes), meaning pet owners would only need to pay the gap.


How do I know if my pet insurance provider is GapOnly™ eligible?

GapOnly™ has partnered with a number of insurance providers across Australia. You can find their list of partners on the GapOnly™ site here.


Can I claim 24/7 with GapOnly™?

GapOnly™ is available Monday to Friday from 8:00 am - 8:00 pm and Saturday from 8:00 am to 5:00 pm. 

That means that you’ll be able to claim at any appointment time at Reedy Creek Veterinary Surgery. Contact Reedy Creek Vet to make your booking.


Can I use GapOnly™for all Reedy Creek Vet treatment costs?

You can use GapOnly™ for all eligible vet invoices that are treated by your chosen pet insurance policy. 


Can I check whether my insurance will cover the cost of my pet’s treatment before I submit a GapOnly™claim?

If you have an upcoming treatment or visit and you’d like to know whether your pet insurance policy will cover the procedure, you can contact Reedy Creek Vet for pre-approval guidance.

Give us a call or contact us online today.